We process orders Monday - Friday and work to get all your orders out of our warehouse within 10 business days!
Business Days are Monday through Friday, Pacific Standard Times, and exclude holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
During large sales, promotions, new product releases, and holidays there is a good chance that it could take more than the full 10 business days (sometimes a day or two longer) to get these orders out of our warehouse because our deals are just so awesome that everyone wants to be a part of them!
UNITED STATES SHIPPING
Shipping OptionEstimated Shipping Times
USA Standard Shipping5-7 Business Days
**Estimated shipping times are provided as a reference. Shipping times may vary based on holidays, launches, preorder availability, etc...
HAWAII, ALASKA, PO BOXES, APO/FPO & U.S TERRITORIES
We accept orders shipped to PO boxes and APO/FPO or U.S. territories.
If you have any further questions related to your delivery, please contact us at firstname.lastname@example.org.
As soon as your order ships out, you will receive an email with your tracking information. Estimated tracking times are provided by the shipping provider for your order.
Generally, domestic orders are delivered within 1-12 business days depending on the service you chose at checkout.
Because the USPS estimates delivery dates, transit times vary from one class of mail to another and cannot be guaranteed by us or USPS.
Note: Transit times do not include the time taken to prepare your order before shipment!
The shipping address cannot be changed after your order is placed.
If a package is returned to us due to an incorrect address, the address is incomplete, it is marked "unclaimed" or “return to sender,” or it has been deemed undeliverable for any reason by the final mile carrier, we will notify you by email. Once the package is delivered back to us, our returns team will process it and refund the subtotal of your order.
A refund will not be issued until the parcel has arrived back in our facility.
Note: Once we have processed a refund, it can take your bank anywhere from 2-8 business days to process the refund on their end and issue it back to your account.
Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your package, we are not responsible if that package gets lost, stolen, or damaged.
If any order that was placed during any sale is returned to us due to an incomplete or unknown address OR packages that are refused/return to sender, the sale used CANNOT be applied to a future order.
ONEVONE® stands behind the products we sell. We recognize that although our products have extremely high consumer satisfaction, there is no one product that works for everyone.
Unfortunately, we cannot take back any open product for any reason due to safety reasons as ONEVONE® is a consumable product.
REQUIREMENTS FOR A REFUND
Item(s) must be unopened and in its original condition (e.g., ONEVONE Tubs must be sealed and apparel must be unused)
Item(s) must be returned in all original packaging and with accessories and paperwork
Item(s) must be returned using an insured and traceable shipping method
The product(s) must have been purchased directly from: ONEVONE.com
Returns must be postmarked on or before the 30th day following the date of receipt (i.e., if the receipt has a date of January 1, 2020, the return must be postmarked by January 31, 2020)
*** Shipping and handling costs are not eligible for refunds***
Refunds will be issued back to the original form of payment used. This includes gift cards. We cannot refund another form of payment if a gift card was used at checkout.
We encourage you to call us before returning any product and consult a customer service representative on the eligibility of your order for return or exchange.
If you choose to return your order without consulting a representative and it does not meet all our requirements, a refund will not be issued.
Note: Returns must be postmarked on or before the 30th day following the date of receipt (e.g., if the receipt has a date of January 1, 2021, the return must be postmarked by January 31, 2021)
We do NOT offer refunds or exchanges on any products purchased during a sale or special promotion. This includes but is not limited to: Buy 1 Get 1 Free sales, discount codes greater than 10%, or Free Shipping promotions.
INCORRECT OR DAMAGED ORDERS
We strive to pack all your orders perfectly, but let’s face it — human error is inevitable. Things can happen throughout your packages journey.
Please contact us within 48 hours of receiving your products of any error or damages.
We require images be sent to email@example.com of all items received, the packaging your order arrived in, your invoice, and all visible damages. Once we receive those images, we can help you out!
Shaker Cup Policy - Our warranty does not cover damage caused by normal wear and tear, accident, improper care or cleaning (including odor), non-standard usage, negligence or items purchased at trade shows.
A ONEVONE® representative will let you know the address to return your package or any items back to us.
LOST OR STOLEN PACKAGES
Your local postal driver, at his/her discretion, may choose to leave the package at the door or on your porch. We are not responsible for packages that are damaged, lost, or stolen after the driver confirms delivery of the package.
We strongly recommend that you check the tracking link provided to you frequently to make sure someone is there to receive the package at the time of delivery. You will receive a tracking number and link for your package once it has left our warehouse.
If you have any questions regarding the tracking information given to you or your package shows delivered and you can’t find it, please contact your local post office for assistance. We only see what the tracking page says, BUT your local post office can give you more information. If there is no longer viable tracking information due to a significant time lapse, we are unable to assist.
If you don’t believe a delivery was made, please follow the instructions on the appropriate Proof of Non Delivery Form (below) and submit it to firstname.lastname@example.org.
We don’t offer exchanges, if you qualify for a return. You may return your package and place a new order.